The Challenge
What you're facing
Customer interviews are gold, but they don't scale:
- Scheduling conflicts limit who you can reach
- Time zones make international research hard
- Interviewers introduce bias and inconsistency
- Synthesis takes longer than the interviews themselves
- Insights sit in recordings nobody watches
You end up making decisions on limited, biased samples.
The Solution
How Finna helps
AI conducts customer interviews asynchronously—reaching more people with better consistency.
Global reach
Customers respond in their timezone, their language
Consistent questions
Every customer gets the same depth of inquiry
Honest responses
People share more when not face-to-face with your team
Instant synthesis
Patterns emerge as responses come in
Make decisions based on what customers actually think, not a biased sample.