Customer Interview Template
Understand your customers' needs, pain points, and experiences. Get insights that drive product decisions.
What this template covers
- Customer goals and challenges
- Product usage and experience
- Pain points and frustrations
- Feature requests and priorities
- Competitive alternatives considered
Sample questions
1
What were you trying to accomplish when you found us?
AI follows up: "What had you tried before?"
2
What's the most frustrating part of using our product?
AI follows up: "How does that impact your work?"
3
If you could add one feature, what would it be?
AI follows up: "Why is that important to you?"
... and 9 more questions
How it works
- 1Click "Use template" and create your free account
- 2Customize the questions if needed (or use as-is)
- 3Share the link with your stakeholders
- 4AI conducts interviews and synthesizes insights
- 5Review results and make decisions
Who this is for
- Product managers doing customer discovery
- UX researchers gathering insights
- Customer success teams understanding needs
- Founders validating product-market fit
Use this template free
No credit card required. 3 free interviews/month.