Automate Support Ticket Routing
Reduce first response time by 70% with intelligent ticket classification and routing. Map your support workflow and let AI handle the triage.
How It Works
Our step-by-step approach to implementing support ticket automation.
Workflow Mapping
Document how tickets flow from submission to resolution. Map queues, escalation paths, and specialist routing rules.
Pattern Analysis
Analyze ticket volumes, common categories, resolution times, and which manual classification slows things down.
Automation Design
Design AI classification, smart routing rules, auto-responses for common issues, and escalation triggers.
Implementation
Deploy ML models trained on your ticket history, integrated with Zendesk, Intercom, or Freshdesk.
Before vs. After
See the transformation in your workflow.
Before Automation
- Manual ticket reading and categorization
- 4+ hour average first response time
- Tickets assigned to wrong teams
- Simple questions escalated unnecessarily
- Support team overwhelmed by volume
After Automation
- AI classifies tickets in seconds
- Under 1 hour average first response
- Intelligent routing to right specialist
- Auto-resolution for common questions
- Team focuses on complex issues
Ideal For
- Companies with 100+ tickets/day
- Support teams of 5+ agents
- Businesses using Zendesk, Intercom, or Freshdesk
Tools We Integrate With
Ready to Automate This Process?
In 8 weeks, we'll map your current workflow, design the automation, and deliver a production-ready solution.